To ensure the company complies with relevant regulation and group requirements ( e.g. PRIIPs, CPC, Pension Regulation, IVASS, Customer Protection Standard etc) across products and distribution.
Key Performance Indicators
Supporting the team in:
Support the effective operation of the product oversight and governance (POG) framework, ensuring alignment with regulatory requirements and internal risk standards.
Assist in implementing product governance guidance and maintaining consistent compliance across the business.
Prepare high‑quality product documentation, including POG reports and regulatory materials required under PRIIPs, IDD, and local rules.
Monitor regulatory developments affecting product, sales, and distribution governance, advising on impacts to processes, controls, and documentation.
Maintain accurate, audit‑ready governance records and translate regulatory requirements into practical procedures.
Contribute to product and target market reviews, embedding customer‑centric principles and supporting distribution oversight.
Provide guidance on distribution and product governance activities, including compliance, approvals, reviews, and post‑sales oversight.
Coordinate and draft PAOC (Product Approval and Oversight Committee) packs, logs, and meeting minutes to support governance committees.
Review and update internal procedures for distribution and product governance, including gap analysis and stakeholder engagement.
Support risk assessments and assist in implementing mitigation strategies.
Carry out due diligence on distribution partners as part of their the on‑boarding process
Conduct regular oversight of sales and distribution channels, producing clear reports on findings, risks, and performance.
Monitor distributor KPIs and escalate concerns where appropriate.
Maintain and analyse the NPS framework to support customer‑focused improvements.
Update and monitor Customer Protection KRIs and related metrics, preparing action plans and reporting to PAOC and Group Compliance where required.
Key Customers
Internal: Pricing, Sales, Market Management, Actuarial, Risk, Compliance (local and group) and Operations.
External: Distributors, TPA providers, Legal advisors.
Education & Qualifications
Bachelor’s Degree in Business or related Financial services field.
APA is essential and working toward QFA Qualification
Product and Technical Knowledge
Product Lifecycle governance
Customer Protection
Product Reviews
Target Market Reviews
Sales & Distribution oversight
Compliance knowledge
Results Orientation
Ability to work independently and as part of a team on multiple projects and keep track of deadlines.
Understand strategic priorities in own area.
Communication
Ability to communicate technical detail in a straightforward manner to support senior management and to engage with commercial colleagues.
Ability to review, analyse and interpret data and present to stakeholders
Fluent in English (both verbal and written)
Excellent use of Microsoft office, PowerBi
Proficiency in Italian or French is a plus.
Customer Focus
Good understanding of customer protection and principles of customer protection regulation
Ability to interpret data and gain customer insights
Understanding of the customer and market.
Driving Change, Innovation and Diversity
Support change in the department and company.
Engage with others to understand people’s differences.
#J-18808-Ljbffr