Job Title:
IT Help Desk Technician
Department:
IT Support
Reports to:
IT Service Desk Manager
About The Company
DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 36 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.
Purpose Of The Role
The successful candidate will be responsible for maintaining the computer systems, and provide technical support to ensure the smooth operation of company systems. As the computing world evolves very quickly and new technologies are always being developed it is important that the successful candidate keeps IT knowledge up-to-date.
Job Responsibilities
* Install and configure computer hardware, software, systems, networks, printers and scanners.
* Plan and undertake scheduled maintenance upgrades.
* Liaise with clients and computer users to determine the nature of problems.
* Respond to breakdowns.
* Investigate, diagnose and troubleshoot computer software and hardware faults.
* Repair equipment and replace parts.
* Work to agreed timescales.
* Obtain replacement or specialist components, fixtures or fittings.
The above list is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Experience Preferred
* Prior experience in a similar role is advantageous however graduates are welcome to apply.
Skills Required
* Excellent Technical skills
* Be Capable of working well under pressure
* A logical mind and be comfortable problem solving/troubleshooting
* To be an exceptional Communicator
* To display enthusiasm for continuous learning
Behaviours Required
* Understands that we deliver the best service money can buy. Works hard to ensure the schedule is maintained.
* Flexible and passionate about learning and adopting new technology quickly to help achieve outcomes.
* Works hard to always please the end customer. Strives to meet demanding targets.
* Sustains pace and customer focus when under pressure. Works flexibly to overcome challenges.
* Approachable, helpful, and relates well to people, all of the time. Shows respect, care and honesty with others.
* Acts on own initiative, solves problems and does things without needing constant direction
Closing Date is Wednesday 3rd December 2025.
Skills
It Technician Computing It Support