Front Office Manager
About the Role
The Front Office Manager plays a pivotal role in delivering exceptional guest experiences. This is an opportunity to lead a team and oversee the day-to-day operations of the front desk, ensuring seamless and memorable experiences for members and guests.
Main Responsibilities
* Oversight of reception, guest relations, and concierge services
* Maintenance of high standards of guest service
* Training and motivating a team of front office professionals
* Scheduling, team rosters, and department budgets management
* Handling guest feedback, complaints, and special requests
* Collaboration with other departments for cohesive guest experiences
Key Requirements
* Minimum 3 years of experience in front office or guest-facing leadership
* Exceptional leadership and communication skills
* Strong organizational and time-management abilities
* Proficient in using front office systems and Microsoft Office Suite
* Demonstrated ability to resolve conflicts and exceed guest expectations
Benefits
This role offers opportunities for career development and training in a collaborative and values-driven work culture. A bonus structure is also in place.