Job DescriptionThe Hardware Support Services team owns the maintenance and hardware break/fix process on production, GCC, and Lab servers in our datacenters.
We strive for high availability, high scalability, and high performance of all hardware.As an Engineer of our Dublin-based Hardware Support Services team, you'll be working with a technically diverse team of engineers with the primary responsibility of ensuring that servers in need of repair are diagnosed and repaired as quickly as possible while maintaining a high standard of quality.
You will also be responsible for queue work, goals and various other growth opportunities.What you get to do in this roleTroubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure.Work closely with hardware vendors to understand and solve problems as neededWork closely with your team and partner teams to help support the hardware break-fix process to overcome technical challengesDocument new processes and procedures as neededQualificationsA minimum of 2 years' experience with Linux-based operating systems on an enterprise-class server level.Ability to troubleshoot hardware such as NVMe, Motherboards, DIMM Modules, etc.Basic understanding on GPU's.Basic understanding of technologies such as OOB, DNS, DHCP, TCP/IP, VLANS, SSH, SCP, PXE, Switching, Routing, etc.Demonstrate the ability to drive complex problems to resolutionExcellent problem solving, conflict management, time management, and interpersonal skills requiredMust be able to communicate at a level appropriate to the audienceBachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or a related field.Experience using the ServiceNow platform preferred but not requiredAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.Equal Opportunity EmployerServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune.
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