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Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford.
The successful candidate will work within the Personal Lines Team, dealing directly with brokers on their policies, addressing policy renewals, new business, and mid-term adjustments. Supporting brokers with underwriting queries, this role offers experience in customer service, customer retention, policy administration, and sales across home, motor, and travel products.
This role may be available part-time or full-time. We value flexibility and encourage candidates to discuss their needs during the interview process.
Your Role
As a Personal Lines Agent, your main responsibilities will include:
* Providing telephone-based support to customers on general insurance underwriting
* Responding to customer queries about our products in a timely and efficient manner, aiming to exceed quality standards
* Retaining current customers to meet business targets
* Identifying upsell opportunities for additional policy benefits
* Contacting targeted renewals to drive retention
* Building rapport with potential and existing customers
* Identifying cross-selling prospects and arranging follow-up calls for future sales
* Focusing on achieving challenging service levels with a customer-centric approach
Your Skills and Experience
Candidates should have:
* Excellent phone manner and communication skills
* Good IT skills (MS Office)
* At least 2 honours in Higher Level Leaving Certificate subjects or a relevant third-level qualification (minimum level 6) or relevant work experience
* Experience in a customer-facing environment; insurance industry experience is an advantage
* In progress or completed CIP and/or ACII qualifications
* Strong verbal and written communication skills
* Attention to detail, data interpretation skills, and follow-through ability
* Ability to prioritize and manage own workload
* Enthusiastic, professional, flexible, and self-motivated attitude
* Ability to build rapport quickly and focus on customer needs
* Resilience and adaptability to changing conditions
* Negotiation skills and target focus
* Quick learner with an understanding of insurance products
* Solution-oriented approach to work and stakeholder interactions
Additional Information
The primary work location is Wexford, with occasional travel to other Zurich locations.
If you value a dynamic working environment and meet the above criteria, please apply online.
Who we are
Zurich is a leading Irish insurance provider with over 1,000 employees across Dublin and Wexford, and a global presence with 53,000 employees worldwide. We offer flexible working models, training, and development opportunities, fostering a culture of diversity, inclusion, and team spirit.
Join Zurich and be part of a culture committed to creating a brighter future together!
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