Role Description
To perform the role of Fees Income Officer with responsibility for managing the booking, life‑cycle events, collections and reconciliation of Credit Facility related Fees.
Job Title
Fee Income Officer
Working Hours and Contract
This role will support our North America Wholesale business line and working hours will be 2pm – 10pm. This role is a 12 Month Fixed Term Contract.
Right to Work
All candidates for this role must have the Right to Work in Ireland – Be an EU Citizen or holder of a valid Stamp 4 Visa or Stamp 1G.
Main Tasks of Role
The successful candidate must be able to demonstrate extensive experience in:
Extensive experience in managing all fee related activities including calculation, invoicing, settlement and reporting.
Demonstrate an understanding of and experience in the fee accruals process.
Ensuring all fee arrangements are captured clearly and in a standard format and reflected accurately on the banks core system.
Practical experience using the main systems used to manage the risk portfolio (e.g. Flexcube and other Platforms i.e. Operational Core Banking Systems).
Matching fees received with Agent notices, reconciling and clearing as appropriate.
Reporting of overdue fees and effective follow up of same.
Other fee related ad hoc initiatives and report preparation as required.
Identifying and recording any errors identified as part of the fees reconciliation process.
Checking the correctness, completeness and reliability of documents according to the procedure, work instruction and policies.
Ensuring operational processes are followed and challenge existing ways of working.
Escalating effectively to deal with bottlenecks, knowledge gaps or barriers.
The ability to highlight any areas with potential for improvement to services products or processes and give advice on improvements.
Demonstrable knowledge of internal controls, reconciliations & discrepancy identification.
Build strong partnerships with our customers and key stakeholders, supporting the delivery of quality services in line with agreed service levels by being able to translate issues into solutions.
Adherence to team performance measures to assure the timeliness, accuracy and completeness of processing activities.
Use standard problem solving and improvement approaches where potential improvement areas are identified.
Question, analyse and improve output, leading to measurable improvements in quality and efficiency.
Technical Competencies
Knowledge of the fee products and processes associated with these products.
Practical experience using Flexcube or other Core Banking Systems.
Experience handling high volumes within quick turnaround times adhering to strict cut offs.
Knowledge of revenue collection mechanisms and internal Fee Policy documentation and related finance procedures.
Ability to manage and support problem‑solving activities focused on root cause analysis.
Ability to deliver and facilitate learning initiatives.
Competent in MS Office with high proficiency in Excel.
High level of numeric and written competence.
Risk and Control
High level of numeric and written competence.
Projects
High level of numeric and written competence.
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