Director of Sales – The Shelbourne Autograph Collection (Dublin)
Company: Marriott International – Autograph Collection
Location: The Shelbourne Autograph Collection, 27 St. Stephen's Green, Dublin, Ireland
Position Type: Management – Full Time
Job Summary: Leads and manages all day‑to‑day activities related to the sales function with a focus on building long-term, value‑based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
Candidate Profile – Education & Experience:
2‑year degree in Business Administration, Marketing, Hotel/Restaurant Management or related major with 3 years of sales/marketing professional experience;
or 4‑year bachelor’s degree in the aforementioned fields with 1 year of sales/marketing professional experience.
Core Work Activities:
Supporting Developing & Executing Sales Strategies:
Work with sales leader to ensure understanding of sales strategy and its implementation for the segment.
Collaborate with management to create and implement a sales plan addressing revenue, customers and market for the segment led by the Director of Sales (DOS).
Assist with development and implementation of promotions, both internal and external.
Maximizing Revenue:
Provide positive and aggressive leadership to ensure maximum revenue potential (e.g., set example with personal booking goals).
Recommend booking goals for sales team members.
Managing Sales Activities:
Monitor day‑to‑day activities of direct reports.
Approve space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
Participate in sales calls with team members to acquire new business and/or close on business.
Execute and support operational aspects of booked business (e.g., generating proposals, writing contracts, handling customer correspondence).
Analyzing & Reporting on Sales and Financial Data:
Analyze market information using sales systems and implement strategy to achieve property’s financial room and catering goals.
Assist Revenue Management with accurate six‑period projections.
Review sales and catering guest satisfaction results to identify areas of improvement.
Ensuring Exceptional Customer Service:
Display leadership in guest hospitality and exemplify customer service.
Interact with guests to collect feedback on product quality and service levels.
Meet with guests during pre‑ and post‑convention meetings to evaluate quality of product, service, execution and satisfaction.
Empower employees to provide excellent customer service.
Observe service behaviors of employees and provide feedback.
Incorporate guest satisfaction into department meetings, focusing on continuous improvement.
Execute and support the company’s Customer Service Standards and property’s Brand Standards.
Practice daily service basics of the brand and drive customer satisfaction and loyalty.
Building Successful Relationships:
Develop and manage relationships with key stakeholders, both internal and external.
Collaborate with off‑property sales channels to ensure complementary efforts.
Work with Human Resources, Engineering and Loss Prevention to ensure compliance with regulations and union requirements.
Attend customer events, trade shows and sales missions to build relationships with GSO managers and customers.
Managing and Conducting Human Resource Activities:
Interview and hire management and hourly employees with appropriate skills.
Utilize on‑the‑job training tools for employees.
EEO Statement: At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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