Job Title: Operational Support Assistant
EZ Living Furniture is seeking an experienced and organized individual to join our Operations Team as an Operational Support Assistant. This key role will provide direct support to both the Retail Operations Manager and the Logistics Operations Manager, ensuring the smooth coordination of our retail and logistics functions across the business.
Key Responsibilities:
* Operational Support:
* Collaborate closely with the Retail & Logistics Operations Managers to implement, monitor, and continuously improve operational processes, policies, and procedures.
* Identify and recommend new procedures for increasing the efficiency of day-to-day operations.
* Flag recurring issues or process gaps to the Retail and Logistics Operations Manager for resolution.
* Provide administrative support to the operations team and other departments as required.
* Be a go-to point of contact for routine operational questions from retail or logistics teams as required.
Communication:
* Maintain communication to the retail and logistics teams when required, ensuring clear and timely communication of updates, initiatives, and operational changes.
* Collaborate with various departments to streamline operations and improve efficiency.
Issue Resolution:
* Help investigate and resolve operational issues raised by retail or logistics teams, escalating to the Retail or Logistics Operations Manager, or other departments where necessary.
Compliance & Standards:
* Assist in monitoring store and warehouse adherence to established operational, compliance, and health & safety standards.
* Support audit processes and help ensure compliance practices are consistently followed.
Reporting:
* Collaborate with the Retail & Logistics Operations Managers to compile and analyse sales and operational data.
* Support performance tracking, issue identification, and process improvement opportunities.
Meeting & Visit Preparation:
* Assist in the preparation of agendas, presentations, and documents for meetings and site visits alongside the Retail and Logistics Operations Managers.
* Collapse feedback or action points following visits and meetings.
Skills Required:
* Highly organized with great attention to detail.
* Able to prioritize your time to complete tasks efficiently.
* Good general computer skills - training will be provided on our IT systems.
* Reliability and commitment.
* Excellent communication and interpersonal skills.
* Able to work independently while managing multiple priorities.
* Comfortable working in a fast-paced, dynamic retail environment.
Benefits:
* Friendly and dynamic work environment.
* Ongoing career development opportunities.
* Generous staff discounts.
* Pension scheme.
* Bonus scheme.
* Education assistance program.
* Discounted corporate rate healthcare.
* Employee Assistance Program (EAP).
* Wealth-building wellbeing initiatives like Bike to Work Scheme.
To apply for this position, please visit our careers page.