Administrator
Principal Duties and
Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer
will:
Administration
* Provide office support, answer queries and provide a telephone service
* Keep themselves appraised of the relevant documentation / procedures as relevant
* Manage data - including maintaining, correcting, collating, interrogating, validating and
* processing data
* Maintain accurate up to date records filing systems and records (computerised / paper
* copy)
* Record information on a CRM database
* Assist in and / or prepare reports as necessary
* Provide required information and support to Line Managers and teams, team members,
* and members of the public etc.
* Action all communications in a timely manner
* Undertake any other administrative support and assignments as directed
Customer Service
* Take phone calls from members of the public
* Promote and maintain a customer focused environment
* Ensure that service users are treated with dignity and respect
* Act on feedback from service users / customers and report same to Line Manager.
Service Delivery and Improvement
* Handle sensitive and confidential information as per GDPR guidelines
* Identify potential problems / inconsistencies in a timely manner and consult with Line
* Manager as appropriate.
Standards, Policies, Procedures and Legislation
* Maintain own knowledge of relevant employer policies, procedures, guidelines and
* practices, to perform the role effectively.
The above Job Specification is not intended to be a comprehensive list of all duties
involved and consequently, the post holder may be required to perform other duties
as appropriate to the post which may be assigned to him / her from time to time and
to contribute to the development of the post while in office.