Director, Corporate Business Services
Western Union – Vilnius, Lithuania
We are seeking a global technology leader who thrives on building high‑performing teams, shaping culture across regions, and driving large‑scale operational transformation. The Director of Corporate Business Services will oversee teams across Intelligent Automation (IA), Robotics Automation (RA), and Application Support. This role requires relocation to Vilnius and is a key leadership position that delivers measurable business impact.
Responsibilities
Lead and develop a combined Intelligent Automation and Application Support organization
Support organization, fostering a high‑performance culture focused on accountability, collaboration, and continuous improvement
Coach and mentor team leads, building leadership depth and maturity within the organization
Drive modernization of the Intelligent Automation function into a broader automation and process excellence practice (AI+ML+process engineering)
Oversee the transition of support operations toward a sustainable, insourced model—reducing dependency on external vendors and strengthening internal capabilities
Build trusted relationships with senior stakeholders (including Finance, Corporate Services, Compliance, and Operations leadership) to ensure technology solutions and automation initiatives align with business needs
Facilitate strong collaboration across teams in the U.S., Europe, India and other locations fostering cultural alignment and effective communication
Partner with the VP of Business Technology Services to prioritize, design, and execute the strategic roadmap for corporate technology transformation
Enhance stakeholder management practices, equipping leaders to navigate complex global and matrixed environments effectively
Establish clear metrics and OKRs to measure operational performance and business impact
Requirements
Willingness and ability to relocate to Vilnius, Lithuania if currently based abroad
10+ years of experience in business technology, automation, or process management roles, with strong people leadership experience
Proven ability to lead and scale teams in global or matrixed organizations
Strong background in people leadership, stakeholder engagement, organizational development and change management
Demonstrated success in managing senior stakeholder relationships and navigating corporate and cross-regional dynamics
Experience in process automation, technology operations, or intelligent automation programs
Strong understanding of technology‑enabled business transformation and support functions
Excellent communication and influencing skills; able to engage with Directors, VPs, and global leadership
Strategic mindset, focused on coaching, developing, and empowering leaders
Familiarity with global team dynamics
Salary
Monthly gross base salary range: 5,875 – 9,791 EUR. The role is also eligible for an annual variable target incentive (including long‑term incentives) aligned with individual and company performance.
Benefits
Short‑term incentives and variable pay
Multiple health insurance options
Accident and life insurance
Access to best‑in‑class development platforms
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free fitness facilities
Volunteering activities
Referral program
Relocation Buddy support upon request
Western Union values in‑person collaboration, learning, and ideation whenever possible. We are committed to an inclusive culture that celebrates diverse backgrounds and perspectives. The company does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status. We provide accommodation to applicants with disabilities during the recruitment process, following applicable laws.
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