Overview
Technical Program Manager, Revenue Operations (Gong) - Remote, UK or Ireland at Go Nimbly. Be among the first 25 applicants. You’ll take charge of delivering high-quality revenue operations services, initially focused within our Implementation Services line of business. You’ll oversee project timelines, budgets, and deliverables, ensuring alignment with customer expectations and long-term goals. Collaborating with Engagement Managers and Delivery Directors, you’ll proactively manage risks, provide governance for team activities, and keep projects on track to achieve intended outcomes.
Responsibilities
* On a given day, focus on project and delivery management, customer success, and roadmapping.
* Manage end-to-end project delivery, maintain and deliver strategic roadmaps, and ensure alignment with customer expectations and satisfaction.
* Identify growth opportunities within accounts and provide actionable insights to internal and external stakeholders to help customers achieve revenue goals.
* Act as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance.
* Collaborate with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes (sales, marketing, and customer success).
* Lead the implementation of revenue operations solutions, with a focus on conversation intelligence and sales engagement platforms.
* Oversee system configurations, integrations, and customizations to meet customer needs.
* Provide guidance and support to internal and external teams on best practices for revenue operations and technical implementations.
* Develop and manage project plans to ensure milestones are met, manage delivery dates, resourcing, and schedules.
* Manage customer expectations and nurture the customer relationship by serving as the primary point of contact for all communications.
* Work with the customer to identify and resolve issues that could impact project scope or timeline.
* Ensure the quality of all deliverables and provide direction on one or more projects while maintaining a high level of service.
* Deeply understand the customer’s business challenges and provide insights to address these issues effectively.
Qualifications
* At least 5 years of experience in project management, ideally in consulting or SaaS environments.
* Strong knowledge of B2B sales processes and GTM strategies, with familiarity in Salesforce or other CRM tools like Outreach and Clari.
* Experience supporting a combination of sales teams (SDRs and AEs) and client-facing teams (AMs and CSMs).
* Proven ability to manage budgets, timelines, and risks while delivering exceptional results.
* Experience leading technical implementation projects, including system integrations and process automation.
* Excellent organizational, communication, and presentation skills.
About Us
* We take results seriously and are focused on the customer experience.
* We are positive people with urgency, creativity, and decisiveness, and we are willing to work hard under pressure.
* We care about growth and push our teams to learn from others.
* We are ambassadors of Go Nimbly within the Revenue Operations space.
What’s next?
Apply. Our Talent Acquisition team will reach out if we’d like to speak further about the role. If not, we will let you know with clear feedback. The process typically includes a few rounds; we aim to respect your time and ours.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Project Management and Information Technology
* Industries: Technology, Information and Internet
Location: Remote; ideal candidate in Dublin, but we are open to England or Ireland.
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