Overview
Applegreen is in a rapid growth phase and is seeking to onboard an IT Program Manager to lead the rollout of a new Point of Sale (POS) system across 120+ locations. This role will oversee end-to-end program delivery, ensuring successful deployment, strong governance, and stakeholder alignment. The role reports to the Head of Projects and Innovation. This is a 1 year Fixed Term Contract.
Key Responsibilities
Program Leadership and Governance: Own the full lifecycle of the POS deployment program from initiation through planning, execution, rollout, transition to BAU and its processes. Develop and maintain the program plan, roadmap, RAID logs, budgets, resource plans, and reporting. Prepare program governance structures, steering packs, and regular governance forums.
Stakeholder Management: Be the primary point of contact for senior stakeholders including Retail Operations, IT, Finance, Site Managers, and Partner teams. Communicate program progress, risks, and dependencies clearly and regularly. Coordinate effectively with stakeholders and Site Managers to minimise operational disruption.
Partner Coordination: Manage relationships with POS partners, hardware suppliers, installation partners, and 3rd party integrators. Oversee contract deliverables, SLAs, performance, and escalation management. Ensure third parties adhere to agreed timelines, scope, and quality standards.
Technical Delivery: Work with IT Master Data, IT Data, IT Infrastructure, IT Networking, IT Security, IT Support, and business teams to ensure compatibility, compliance, and readiness for UAT and site deployments. Align with the POS Centre of Excellence and business teams to ensure functionality readiness for UAT and site deployment. Deliver end-to-end UAT, pilot deployments, and full estate rollout.
Rollout Execution: Lead the structured rollout plan, including site readiness assessments, logistics coordination, installation schedules, and onsite/remote support. Manage deployment teams to ensure consistent, repeatable rollout processes. Support business teams with knowledge transfer and training materials for site teams.
Risks, Issues, and Change Management: Identify and manage risks, issues, and dependencies across the program. Adhere to change control processes to manage scope, design, and schedule changes. Proactively remove blockers and maintain momentum across delivery.
Post Deployment Support and Transition: Oversee hyper care, early life support, and handover to service and support teams. Ensure monitoring, troubleshooting, and incident management processes are in place. Capture lessons learned to improve deployment efficiency and enable continuous improvement.
Candidate Requirements
Essential
Minimum 7 years’ experience in IT Program Management.
Proven track record delivering complex, multi-site retail or hospitality POS rollouts.
Strong knowledge of POS systems, integrations, retail operations, store technology environments.
Experience managing external vendors, installation teams, and software suppliers.
Expertise in project governance, budget management, and resource planning.
Skilled in SDLC, Agile, Waterfall, or hybrid delivery methodologies.
Excellent communication, negotiation, and stakeholder engagement skills including C-level.
Ability to manage fast paced, high complexity environments with multiple moving parts.
Driver’s license and own car to get to sites around Ireland as required.
Desirable
PMP, PRINCE2, MSP, or Agile certification.
Experience with supply chain, fuel, store infrastructure, payment.
Prior experience delivering major technology transformations to 100+ sites.
Key Competencies
Leadership and Influence.
Accountability and Initiative.
Program Governance.
Vendor Management.
Problem Solving and Decision Making.
Risk Management.
Cross Functional Communication.
Adaptability and Resilience.
Customer and Operational Focus.
Success Measures
Deliver POS rollout to 120+ locations on time and within budget.
Achieve high system stability and low incident rates post deployment.
Positive feedback from store teams and operational leadership.
Improved operational efficiency enabled by the new POS platform.
Strong cross-team collaboration and stakeholder satisfaction.
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