Service Desk Analyst - Dedicated Client SupportLocation: Belfast (Office-Based_ Salary: 40000-50000 Hours: Monday-Friday, 12-9pmMy client, a growing MSP, is seeking a Service Desk Analyst to provide fully dedicated support to one of their largest financial services customers.This is not a generalist helpdesk role supporting hundreds of clients. You'll work exclusively within a multi-strategy investment platform environment, supporting technically sophisticated users across trading and investment teams. The infrastructure is hybrid and highly regulated, meaning security, access control, and rapid issue resolution are critical.The RoleYou will:Deliver high-quality end-user support via phone, email, and chatManage incidents and service requests through ServiceNowSupport Microsoft 365 (Exchange, Teams, SharePoint)Troubleshoot hybrid Active Directory environmentsManage onboarding/offboarding and user access controlsHandle email security alerts and phishing investigationsTroubleshoot VPN (Palo Alto), Citrix, and RDP connectivitySupport device management, patching, and endpoint performanceMaintain documentation and escalate complex issues when requiredWhat We're Looking For3-4 years' technical support/helpdesk experienceStrong Microsoft 365 and AD troubleshooting skillsExperience with email security and identity managementEndpoint support across Windows (Mac advantageous)Familiarity with RMM tools (Ninja, Kaseya, Datto beneficial)Certifications aren't essential - attitude, common sense, and problem-solving ability are.The PersonMy client values strong cultural fit just as highly as technical capability. They're looking for someone who:Delivers exceptional customer serviceTakes ownership of tickets through to resolutionIs personable, proactive, and collaborativeIs keen to learn and developThe role is office-based initially to support knowledge transfer and team integration, with potential flexibility once established. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or .Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.