Lead a growing team in a fast-paced changing environment, the Team Lead of New Business Personal Lines needs to be a highly motivated individual with energy, drive, excellent communication skills, ability to work in a fast-paced environment with a strong customer focus to lead our Personal Lines New Business Team.
You will create a dynamic working environment, managing and motivating team members, enabling them to reach their individual targets and define clear performance goals.
Role Accountabilities and Core Responsibilities
Sales Management
Responsibility for driving the performance of sales across the personal lines book.
Excel in the role of business development within office regions.
Manage the new business team in a proactive manner.
Ensure compliance is adhered to at all stages of the renewal process.
Provide updates on performance, giving valuable feedback on numbers, talk time and areas for improvement.
Maintaining an accurate new business forecast based on information from previous months.
Define how we are going to reach targets.
Team Management
Management of the personnel and workload of the team.
Work to maintain good team morale.
Identify training requirements for individual team members.
Motivate members to meet individual targets, and with that, drive team performance as a whole.
Maintain an excellent teamwork ethic.
Dayforce to be updated and maintained for leave details and the performance of team members.
Building cross-collaboration between the new business teams and other departments in the company.
Ensure compliance is adhered to at all stages of the New Business process and Q/A standards are maintained within the team.
Ensuring premiums are collected within a given timeframe to extinguish any potential debt on the company.
Drive sales and lead generation by monitoring cross-selling, etc.
Operational Management
Ensure that all reports are completed and sent to your manager in an effective and timely manner.
Ensure SOP's are followed and updated as required.
Ensure data integrity of information entered into Salesforce.
Compliance
Comply with all management audit requirements.
Ensuring compliance standards are met within the team.
Requirements
APA minimum, CIP Desired.
Demonstrate the ability to manage, lead and develop a team.
Demonstrate strong technical & product knowledge.
Possess a can-do attitude and the ability to adapt to and embrace change.
Have excellent communication and strong leadership skills.
The ability to prioritise workloads and adapt to unforeseen events.
A high degree of personal organisation and a structured approach to time and resource management.
Commitment to their own professional development.
Comply with the Central Bank's Minimum Competency Requirements.
Person Specification
Previous experience as a Team Leader is preferred.
Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.
The ability to prioritise workloads and adapt to unforeseen events.
A good degree of personal & team organisation and a structured approach to time and resource management.
Commitment to their own professional development.
Working always with the customer first approach in line with Arachas culture.
Seeking out innovative ways to make improvements.
#J-*****-Ljbffr