Location:South Dublin- 2 days on siteFull-time12 months contract- 12 months.The majority of these positions do transition into permanent employment.Salary:up to 45K + annual bonus + pension + insurance discounts + benefitsWe're working with a leading insurance provider in Ireland that's looking to bring aComplaints Handling Specialistonto their team. This is abackfillposition due to internal movement—a great opportunity to join a stable and supportive team that plays a key role in customer outcomes and regulatory compliance.What you'll be doing:You'll be part of the dedicatedComplaints Team(currently 5 people), reporting directly into theComplaints Manager. Your main focus will be managing and investigating customer complaints—informal and formal —received through the sales channels.This role also involves:Investigating formal complaints and preparing well-structured responsesSupporting complaints escalated to Financial ServicesIdentifying trends, root causes, and areas for improvement from complaint dataFlagging quality issues and sharing feedback with relevant teamsAssisting with complaint-related training and internal processesCollaborating with quality and compliance teams as neededWhat you'll need to bring:A qualification - Fully APA qualified is essential; CIP is preferredSolid experience handling customer complaints—ideally in financial services or insuranceA good understanding of Consumer Protection Code (CPC) guidelinesStrong written and verbal communication skills—you'll be drafting formal responses and speaking with various stakeholdersA high level of accuracy and attention to detailConfidence using Microsoft Office and internal systemsA proactive, organised approach to work—you'll be managing deadlines and multiple prioritiesWhy this role?This is a great opportunity to work with an experienced and supportive team where your voice is heard, and your insights make a real difference to both customers and internal processes. If you're someone who enjoys problem-solving and wants to contribute to improving customer outcomes, this could be the right fit for you.If you are curious to know more and if your profile fits perfectly with this position, please reach out to Iraia at or send us your updated CV to By applying here you agree to RECRUITERS storing your CV in our secure applicant tracking system (ATS; Bullhorn). As your consultants, we are dedicated to helping you find a new job in your field of expertise and, equally, to keeping your personal information secure at all times. Your CV will not be sent to any third party without your consent.