This range is provided by Total Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
As a Store Operations Manager, you will be part of inspiring, coaching and developing your team to enjoy and excel in their roles.
Our purpose as a Retail Team is to deliver sales through an exceptional experience coupled with exceptional service. We focus on offering world-class assistance on an incredibly diverse product range and relish in the fact that our offering is often exclusive.
This is why it is important invest in your teams as we want everyone to enjoy their job and the benefits of working within our company so they keep exceeding the expectations of our customers and champion those who go the extra mile to ensure the highest standards of presentation, behaviour and environment on the shop floor.
As a Store Operations Manager, you will possess a real passion for retail and the flexibility to handle the details of daily operations along with more complex, systems-based protocols that demand strict adherence to regulation.
You'll not only manage the workflow of our team members, but also interact with customers as the face of our company. The most successful Managers will be passionate about quality control and continuous customer satisfaction, achieved through effective employee training and implementation of company policy.
Skills and Qualifications
* A minimum of 5 years' experience managing teams of 10 or more people.
* Confident leader who can motivate and challenge others to deliver excellence.
* Proven track record in driving operational standards across the team.
* Previous experience of rota planning and yearly projected requirements of same.
* Possess an excellent track record of Team Building and Leadership.
* Ability to deliver World Class Customer Service on a daily basis throughout your team.
* Ability to make independent decisions in a busy environment where the customer is at the heart of every decision.
* Experience of working with Planograms, in both understanding and creating.
* Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across all departments.
* Detail-oriented, well organised and able to adhere to deadlines.
* Experience with customer service and conflict resolution.
* Proven success in working with all levels of management.
* Ability to motivate people on your team and develop members within your team.
Responsibilities of the Role
* Champion our company culture and values as an Ambassador of the company.
* Exceed customer expectations by delivering exceptional service throughout your team.
* Promote compliance within your team to adhere to company policies and procedures.
* Lead a motivated and engaged team ensuring all tools and training are available to them to ensure their success.
* Control and analyse sale performance across each category.
* Serve as a conduit of communication between team members and senior management.
* Implement established business strategy, assigning roles and tasks to dedicated team members based on strengths and abilities.
* Monitor and manage business operational plan including stock management, budgets, and profit and loss.
* Meet and exceed organisational goals with optimum use of workforce and resource allocation.
* Ensure compliance with Health & Safety and legal policies and procedures including HACCP protocols.
* Must place the needs of the team ahead of individual needs.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Retail Luxury Goods and Jewelry
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