Job Ref: DAL2289 Branch: Dalata Hotel Group - Central Office Location: Central Reservations Office, Maldron Hotel Portlaoise, R32 HKN3 Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: 5 days over 7 days, Monday to Sunday. Hours vary between 9am and 8pm Hours per week: 39 Posted date: 15/07/2025 Closing date: 28/08/2025 Central Reservations Agent We have a fantastic new vacancy for a full-time Reservations Agent in our excellent Central Reservations Office based in Maldron Hotel Portlaoise. Our Central Reservations Office is a busy and friendly environment to work in. You will be answering calls and queries for all of our hotels across Ireland, the UK and Continental Europe. Benefits: Free employee meals on duty €/£60 employee rate on rooms for all Dalata-owned hotels 30% discounted rate for friends and family Extra annual leave day for every year worked (5 days to a maximum of 5 days) Employee Assistance Programme Cycle to Work Scheme/Transport Schemes SAYE (Save As You Earn Scheme) Pension access (Ask your HR Manager for local pension information) Development opportunities through our Dalata Academy to support your career journey Food and beverage discount in all Dalata Hotels (Ireland, UK and Continental Europe) Complimentary staff parking Objective of the Role: Reporting to the Central Reservation Manager, the Reservations Agent will take reservation calls and live chat enquiries for all of our hotels across Ireland, the UK and Continental Europe. Key Duties and Responsibilities: Dalata Hotel Group is Ireland's largest hotel group. We're excited to be rapidly growing in the UK and have recently expanded into Continental Europe. We have a large portfolio of wonderful hotels in over 17 cities, making Dalata Hotel Group your ideal choice for your next role in hospitality. At Dalata, our ambition is to be as welcoming and rewarding to our staff as we are to our guests. Making reservations for our 50+ hotels across Ireland, the UK and Continental Europe. Answer live chat queries from our websites. Processing and issuing gift vouchers Helping customers with queries. Daily Reporting duties Hours of Work: 5 days over 7 days, Monday to Sunday. Hours vary between 9 am and 8 pm. What You'll Need: The ideal candidate will have experience in a busy environment, dealing with customer calls / live chat queries. Be a team player. Have strong organisational skills. High proficiency in the English language. Provide excellent customer service for all departments. Must be customer-focused and maintain high levels of customer service About Us Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our 55 hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe. Ours is a culture of integrity, fairness, and inclusion where you can flourish and have the opportunity to develop your talents, be recognised and rewarded and pursue a fulfilling career. We strive for success, are enthusiastic about what we do, and take responsibility for doing things right. Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers. Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process. Dalata Hotel Group Plc is an Equal Opportunities Employer. Dalata Hotel Group is Ireland's largest hotel group. We're excited to be rapidly growing in the UK and have recently expanded into Continental Europe. We have a large portfolio of wonderful hotels in over 17 cities, making Dalata Hotel Group your ideal choice for your next role in hospitality. At Dalata, our ambition is to be as welcoming and rewarding to our staff as we are to our guests. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.