EBS / Colman Doyle Finance Wicklow Branch Customer Service & Mortgage Advisor Contract: Full-time | Permanent Location: Office-based (5 days per week, in branch) About the Role We are currently seeking a Customer Service & Mortgage Advisor to join our EBS Wicklow branch. This is a customer-facing position, ideal for someone with experience in retail banking or the mortgage industry who enjoys building strong relationships and supporting customers through important financial decisions. The role combines teller and customer service duties with mortgage and lending support, and plays a key role in delivering a high-quality, community-focused banking service. You will be based in the Wicklow branch five days per week, working closely with the wider team to support customers with both day-to-day banking and lending needs. Key Responsibilities Deliver a consistently high standard of customer service, both in-branch and via phone/email Process teller transactions accurately and efficiently Support customers with mortgage and lending enquiries, applications, and follow-ups Assist with administrative and compliance requirements in line with regulatory standards Contribute to branch performance through customer engagement and relationship building Work collaboratively with colleagues to support overall branch objectives What Were Looking For APA in Lending (required) APA in Investments (desirable) Previous experience in the mortgage industry or retail banking is strongly preferred Strong customer service and communication skills Professional, organised, and detail-oriented approach Ability to build and maintain strong relationships with customers in the local area Comfortable working in an office-based environment and as part of a small team Why Join Us Stable, permanent role in a well-established local branch Opportunity to work closely with customers and make a meaningful impact Supportive team environment with scope for ongoing career development within financial services Location & Working Pattern Wicklow Branch Office-based role 5 days per week in branch Monday to Friday Occasional travel to the Gorey branch may be required to provide cover during staff leave or periods of higher demand