Air Conditioning Engineer
Seeking a skilled and knowledgeable Air Conditioning Engineer to join our team, with a strong emphasis on in‑person and online training for our customers. The role is ideal for an individual with technical expertise in AC systems who also possesses excellent communication skills and a passion for training. The successful candidate will be responsible for providing on‑site technical support as well as remote/on‑site training to customers. The ideal candidate will be able to develop the role as a system specialist, design training materials, and create engaging online training modules to enhance customer understanding and product usability.
Key Responsibilities
Assist installers with aftersales technical queries.
Provide on‑site assistance for our installer partners.
Co‑ordinate with the after sales team to ensure effective organisation, and delivery of service call schedules.
Be knowledgeable about all key products.
Provide phone support to our installer partners.
Log, maintain, and report all site support calls, ensuring completion of site reports for each call.
Ensure installation quality aligns with standards.
Provide commissioning assistance.
Analyse performance data and prepare reports.
Liaise with factories, attend product development seminars and stay updated on product developments.
Relay information and product roadmaps effectively to the wider team to develop and successfully launch new products.
Assess warranty claims.
Ensure accurate and timely completion of all required paperwork and reports using relevant software packages.
Adhere to health and safety practices and procedures.
Assist in the creation of engaging and interactive online training content for customers, including instructional videos, manuals, e‑learning modules, and FAQs.
Develop step‑by‑step guides, presentations, and technical documentation to support customer education.
Collaborate with the marketing and technical teams to ensure training materials align with product updates and customer needs.
Keep training content up‑to‑date with the latest industry standards and technological advancements.
Attend factory training (both face‑to‑face and online) to stay current with new and existing products from the Mitsubishi Electric Commercial range, including packaged rooftops and Air Handling units.
Required Skills & Qualifications
Third Level Degree and/or extensive HVAC industry experience.
Proven experience as an Air Conditioning Engineer, with hands‑on expertise in installation, maintenance and repairs.
Strong understanding of HVAC system operation, troubleshooting and energy efficiency principles.
Experience in customer training and the ability to explain complex technical concepts in a clear and understandable manner.
Content creation skills, including the ability to develop manuals, video tutorials and e‑learning modules.
Strong presentation and communication skills (verbal & written), with experience in delivering in‑person and virtual training.
Ability to work effectively both individually and as part of a team.
Strong organisational, time‑management and multi‑tasking skills.
Personal attributes: self‑motivated, driven, methodical, personable, optimistic, resourceful.
IT literate and competent in Microsoft packages (Outlook, Excel, Word, PowerPoint).
Experience with Learning Management Systems (LMS).
HVAC‑related certifications such as F‑Gas certification.
On‑site/working experience with Mitsubishi Electric AC equipment.
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