About the Role We are seeking an experienced Service Technician for a premium supplier of windows and doors with a strong focus on design and performance. Location : South/South East Ireland Service Technician Responsibilities Providing service and customer support during field visits or dispatches Liaise with office staff on all site installation, repair, maintenance and test tasks/issues. Diagnosing errors or technical problems and determining proper solutions. Carrying out solutions on first visit whenever possible. Supply office with comprehensive reporting on site conditions, Access, Items required for fixes and work performed within 24 hours of site visit. Properly update and maintain all reporting in company apps or software. Document processes Operate and maintain the vehicle in a safe manner and use field automation systems Follow all company's filed procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Ensure you service vehicle is adequately stocked with ALL standards items and tools to be able to complete tasks on first call. Ensure you have been supplied with all adequate paperwork to pre-diagnose any issues that have occurred on site, Including the PIE contract and photography if available. Review ALL paperwork pre-visit to make sure adequate items are carried to complete service call. Responsible for keeping their vehicle clean and presentable Responsible for wearing and maintaining suitable and appropriate attire. Requirements: Previous experience within construction or installation industry. Working knowledge of the commercial window and doors sector. Ability to manage multiple sites and work proactively to resolve issues. Full Driving Licence Strong understanding of Health & Safety requirements. Safe pass Manual handling What's on Offer: Awarded \"Great Place to Work\" - be part of a company that values its people A safe, supportive workplace with ISO 45001 Occupational Health & Safety certification Career progression and development opportunities If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately, we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. Call the number above to discuss the vacancy in confidence. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website. Skills: Full driving licence Customer Experience Safe Pass Manual handling H&S