Job Title:
Workshop Process Expert
The Workshop Process Expert role is responsible for ensuring the smooth operation of workshop activities by supporting process optimization, maintaining compliance and driving workflow efficiency. This role plays a key part in facilitating communication between teams, championing correct process application and promoting continuous improvement initiatives.
Key Responsibilities & Duties:
1. Conduct quality control checks on completed jobs to ensure full job packs are submitted
2. Evaluate technicians' job assignments and raise issues when identified to ensure corrections are made immediately
3. Promote accurate and timely quotations for workshop jobs through data analysis
4. Maintain efficient invoice management processes by resolving queries promptly
5. Analyze claim returns/queries from both bus & truck operations, adhering to rigid timeframes