MoCo is bringing a digital-first approach to providing financial products to Irish consumers. We are building a team that shares our excitement about delivering innovation and service excellence in the financial services sector. MoCo is owned by a large European-headquartered bank with operations across Europe and the United States.
The Role:
The role will be responsible for anti-money laundering (“AML”) related customer due diligence and know your customer activity (“KYC”) at onboarding stage, and throughout the business relationship with the customer. The role will support the Head of Risk & Compliance with ensuring that MoCo complies with its regulatory requirements and obligations.
The role will also provide support to the Head of Operations at MoCo with customer engagement, query resolution and product management.
Key Duties & Responsibilities:
* Responsible for efficient review and management of customer accounts and transactions.
* Conducting investigations into unusual account activity.
* Engaging with customers in relation to account activity.
* Effecting amendments to customer accounts in a timely manner.
* Assisting the Head of Risk and Compliance in testing controls relating to AML and other compliance related issues.
* Assisting the Head of Risk and Compliance in compiling reports on AML controls, alerts and investigations.
* Assisting team members in meeting regulatory requirements.
Knowledge, Education & Experience:
* The successful candidate will typically have up to 1-3 years' experience in Financial Services with exposure to customer service and, ideally, KYC/AML activity
* Third level qualification ideally specialising in the areas of banking or finance
* Knowledge of Consumer Protection Code requirements an advantage
* Good Communication Skills
* Self-motivation
* Empathy in dealing with customers
* Comfortable with ambiguity
* Ability to work as part of a team
* Working knowledge of MS Office, i.e. Word, Powerpoint etc.
Working Arrangements:
* Location – currently hybrid working but must be in a position to attend MoCo’s office in Dublin on a regular basis.
For further information on how MoCo will process your personal information in relation to this application, please find our Employee and Job Applicant Data Privacy Notice via this link
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
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