The Role: Head Bartender
Reporting to : Food & Beverage Manager
Responsible for : Ensure efficient and professional operation and customer service in accordance with company standards.
Key Responsibilities:
* Overseeing the smooth running of restaurant operations
* Responsible for end of day – restaurant/bar closing
* Cash count and making sure restaurant is set for breakfast
* Handling the cocktail training for the staff and making sure we are making cocktails as per brand standards
* Restaurant and/or bar standards of service and preparation (SOPs) are adhered to at all times.
* Be knowledge of all beverage menus.
* To actively upsell throughout all aspects of customer service.
* At all times conduct yourself in a professional and courteous manner.
* Ensure customer satisfaction throughout there dining experience with us.
* Manager/Supervisor to be informed of special requirements or difficulties.
* Responsible for the bar area when on shift.
* To read, understand and comply with your responsibilities as defined in the Health and Safety statement and Staff Handbook.
• Thorough deep cleansing of the bars and surrounds as required. – Any other reasonable duty as requested by management.
• To ensure HACCP, cleaning schedules are completed on a daily basis and standards maintained.
* To actively participate in any training and personnel exercises designed to improve standards and performance levels.
* To carry out the hotel's customer relation policy.
* To communicate hotel services to guest as required.
* To receive customer complaints in a courteous and sympathetic fashion and to report to your manager immediately.
* To arrive for duty in accordance with rostered times in full clean uniform and wearing name badge at all times.
* To ensure the highest standards in personal hygiene and grooming. (please refer to company grooming policy)
INDFOH