Join to apply for the Regional Operations Manager role at OCS
We are seeking a Regional Operations Manager to manage and oversee a team of Managers/Supervisors and personnel to ensure high standards of cleanliness across client sites. At OCS, being your best is at the heart of our values. This role provides tools, training, support and resources to develop in your career.
Overview
Role: Regional Operations Manager
Job Purpose
The Regional Operations Manager is responsible for overseeing cleaning operations across multiple sites within a designated region. This role ensures high standards of service delivery and operational excellence.
Key Responsibilities
Business Growth and Profitability
* To ensure action plans are in place and reviewed regularly to achieve targets aligned with business goals
* To ensure all costs are controlled within budgets
* Ensure contract prices are reviewed and increases agreed with clients
* Follow purchasing procedures and complete documentation such as Plant & Machinery Capital Requisition and Purchase Order Forms
* To ensure the Region achieves/exceeds its financial targets annually and periodically, including profit & loss and sales
* To liaise with line Manager/Directors on business objectives, financial aspects, innovation and growth opportunities
* To attend review meetings monthly to assess financial performance against budget and requirements
* To achieve new sales growth, identifying opportunities for the company and directing the Business Development Manager and management team accordingly
Contract/ Site Management
* Ensure the cleaning specification is implemented and adhered to; review contracts as necessary to meet company and client requirements
* Regular client liaison to monitor standards and satisfaction, building relationships with key clients
* Monitor, review and analyze client satisfaction via Quality Service Level Indicator/ECAT and resolve problems promptly and effectively
People Management
* Be part of recruitment, induction, training and development of direct reports to ensure a high calibre team
* Ensure managers and supervisors understand and work toward regional and company objectives
* Monitor and review performance of managers/direct reports against budgets and uphold required standards
* Carry out annual performance/personal development appraisals
* Ensure staff receive induction, health and safety training, supervision and adequate information and appraisals as required
The Person
* Experience as a Manager with proven ability to manage people and work with Senior Management to achieve revenue targets for the contract cleaning sector
* Passionate and motivational people manager
* Commitment to Innovation and Social mobility charters and sustainability goals
* Commitment to Carbon Neutral policy
* Maintain brand values and culture
Why Work for Us
* Ethical business practices and environmental responsibility
* Equal Opportunities employer promoting diversity
* Innovative approach to the employee journey
* Values-driven culture with a sense of responsibility and team spirit
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click apply and register your interest. You can also sign up to job alerts when registering which will notify you of other suitable vacancies. We are an equal opportunities employer and welcome applicants from all backgrounds.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our TRUE values are Trust, Respect, Unity, and Empowerment.
Seniority level
* Director
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Facilities Services
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