AI Specialist - Opportunity for Career Advancement
A highly skilled professional is sought after to join our global team as an AI Specialist. The ideal candidate will possess a keen eye for detail, a strong interest in artificial intelligence, and excellent communication skills.
Key responsibilities include:
* Investigating and resolving reported issues via the ticketing system, such as account support requests or abusive content concerns.
* Ensuring clients' terms of use are upheld by monitoring reports of abuse on the platform.
* Remaining knowledgeable about client products and community standards.
* Utilizing market insights to develop scalable solutions that enhance user support.
* Gathering, analyzing, and applying relevant data to improve the overall user experience.
* Recognizing trends and patterns, escalating issues outside company policy to the global team.
* Identifying inefficiencies in workflows and proposing solutions.
Required Skills and Qualifications:
* Strong resilience with the ability to operate in high-pressure environments.
* Excellent interpersonal, verbal, and written communication skills, including empathy.
* High adaptability and a positive approach to challenges.
* Ability to make decisions, prioritize tasks, solve problems, and work collaboratively as part of a team.
* Effective time management and prioritization skills.
* Consistency in meeting Key Performance Indicators (KPIs) within established deadlines.
Language Skills:
* Fluent Italian language skills on a near-native level (C1-C2) for oral and written communication, along with in-depth understanding of regional culture and social trends.
* Advanced English language skills (C1).
Benefits:
* Competitive salary.
* Private healthcare.
* Pension contribution.
* 25 days of annual leave.
* Extensive training and access to wellness programs.
* Tax saver and bike-to-work scheme.
Important Considerations:
Candidates must be fully confident in handling sensitive content. Eligibility to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable) is also required.
Why Apply?
* Opportunity to work in a multicultural and diverse team.
* Internal opportunities for career progression – employees with good performance can become quality auditors, analysts, trainers, or team leads.
* No shift rotations – fixed working schedule.
* No prior experience necessary – comprehensive training is provided.
Minimum qualification: Bachelor's degree.