The Shearwater Hotel and Spa have a fantastic new vacancy for a Day Porter to join our dynamic team. If you are enthusiastic, hardworking and are looking to join a brilliant team, then apply today with your CV!
Overview
Job Description
Responsibilities
* Facilitate guest requests for F&B in the lobby, room service and service to meeting rooms.
* Problem solving work with the guests on any issues they may have and try and solve these to the satisfaction of guests.
* Deal with complaints in a professional manner, resolving to the guest satisfaction.
* Meet & greet conference room delegates on day of meeting.
* Refresh meeting rooms as appropriate, sets meeting/ function rooms prior to the guest arrival in accordance with departmental standards and customer specifications.
* Always ensure the smooth running of the assigned meeting rooms.
* Check conference room requirements for the day and to liaise with reception staff to ensure all charges are posted.
* Carry out maintenance in rooms when required.
* Organise taxis for guest to bring them to and from an event if required.
* Assist with the luggage intake for individual guests as well as tours.
* Assist disabled guests if requested.
* Upsell what the hotel has to offer. Value for money menu in restaurant and bar.
* Advice of any deals that the hotel may have to offer, advise the guest of the Leisure Club and what is available etc.
* Ensure public areas are kept well-presented and clean.
* Ensure all bins are regularly checked.
* Other Duties As Required.
Professional requirements and Experience
* Experience in hospitality desirable
* Customer service experience
* Pervious work in fast paced environment
* Knowledge of basic IT skills
Benefits
* Free on-site parking
* Subsidised lunches
* Discounted rates at Comer Group Ireland managed hotels
* Discounted rates at Comer Group Ireland Spa and Leisure Facilities
* Discounted rates at Comer Group Ireland managed restaurants
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