Customer Service Representative Role
The role of a customer service representative involves handling a broad range of customer support and administrative services to the customer and prospects of our organization.
Responsibilities include providing telesales, customer service, administrative and complaint handling processes in an effective and efficient manner. This involves handling high volume inbound & outbound calls, emails and web-chats while maintaining excellent communication skills and proficiency in MS office and overall computer literacy.
Key responsibilities will also involve pre-call planning / preparation, accurately and efficiently handling incoming and outgoing mail in a manner that complies with regulatory requirements, increasing customer satisfaction through the delivery of excellent service and managing own time and priorities to remain focused, positive and enthusiastic when issues are encountered.
Required Skills:
* Customer Focus – Increase customer satisfaction through the delivery of excellent service.
* Administration – Accurately and efficiently handle incoming and outgoing mail in a manner that complies with regulatory requirements.
* People and Workflow Management – Manage own time and priorities and can remain focused, positive and enthusiastic when issues are encountered.
Desirable Qualifications:
* Excellent verbal and written communication skills.
* Ability to work under pressure and maintain professionalism at all times.
* Proven experience in a customer service, sales or office-based role.