Location: Cork / County CorkJob Type: Full-time (Monday–Friday, 9am–5pm)Salary: Competitive, based on experienceAbout the RoleWe are currently seeking a motivated and customer-focused IT Support Engineer (Level 1/2) to join our growing team in Cork. This role will suit someone who enjoys hands-on technical work, problem-solving, and supporting users across a range of technologies.You will act as the first point of contact for IT support, providing both onsite and remote assistance while working closely with senior engineers when required.Key ResponsibilitiesProvide Level 1/2 technical support to end users (onsite and remote)Troubleshoot hardware, software, and basic network issuesManage user accounts, permissions, and access across systemsInstall, configure, and maintain desktops, laptops, printers, and mobile devicesSupport Windows environments, Microsoft 365, and common business applicationsLog, track, and resolve support tickets within agreed SLAsAssist with onboarding and offboarding of staffEscalate complex issues to senior engineers when requiredContribute to IT documentation and process improvementsSkills & Experience1–3 years' experience in an IT support or helpdesk role (Level 1/2)Strong working knowledge of Windows OS and Microsoft 365Basic networking knowledgeExperience with Active Directory and Azure ADExcellent troubleshooting and communication skillsAbility to prioritise workload and work independentlyPositive, customer-focused attitudeWhat We OfferCompetitive salary and benefits packageSupportive and collaborative team environmentExposure to a wide range of technologiesOpportunities for learning, development, and career progressionHow to ApplyPlease send your CV to Job Type: Full-timePay: €27,000.00 per yearBenefits:On-site parkingWork Location: In person