About the Role
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* Provide first-line support for desktops, laptops, printers, and mobile devices.
* Ensure timely resolution of AV Support tickets.
* Escalate more serious issues to the correct contact as soon as possible.
* Diagnose hardware/software issues and troubleshoot solutions.
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Requirements
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* Experience/a keen interest in AV.
* A qualification in IT/Computer Science or a relevant field.
* Knowledge of Microsoft Office Suite, Windows, macOS, and basic network troubleshooting is required.
* A can-do attitude with a willingness to learn on the job is essential.
* Excellent communication/customer service skills are needed for the role.
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Benefits
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* A proven career path within the company.
* Training and development opportunities.
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About You
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* Are you an AV/Support Desk Technician looking to join a support team?
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