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The Field Service Engineer (FSE) is responsible for installing, qualifying, maintaining, and servicing Repligen products across both product lines: UV/Vis spectroscopy systems (SoloVPE, FlowVPE, FlowVPX) and filtration/fluid management systems (XCell™ ATF, TFF, TFDF, Chromatography, and Filling Systems). This is a hands‑on, field‑based role operating across Europe. The work is performed at customer sites, and travel is required to support installations, qualifications, training, and troubleshooting. Many service jobs are local, helping maintain a balanced and sustainable work schedule. The FSE works closely with Sales, Product Management, and Technical Support teams to ensure high‑quality service delivery and customer satisfaction.
Responsibilities
Install, qualify (IQ/OQ/PQ), maintain, and repair SoloVPE, FlowVPE, FlowVPX, TFF, ATF, and related systems.
Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT).
Deliver customer training on system operation, software, and accessories.
Provide remote and on‑site technical support to customers and internal teams.
Document service activities, resolutions, and technical updates in CRM and service platforms.
Collaborate with global FSE teams and Field Service Manager to share knowledge and coordinate service efforts.
Ensure compliance with GMP and other regulatory standards during service activities.
Review and contribute to service documentation, SOPs, and work instructions.
Support demo and loaner system programs, including verification testing and logistics.
Qualifications
Bachelor’s degree in Electronics, Mechanics, Engineering, Laboratory Science, or related field.
Minimum 1 years of experience in field service for scientific instruments or bioprocess equipment.
Experience of working in Cleanrooms is preferred.
Strong analytical, mechanical and electronic aptitude.
GMP or GLP experience preferred.
Ability to draft and execute SOPs and technical documentation.
Excellent verbal and written communication skills in English and French.
80% travel across Europe.
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