Remote, FTE, Ireland
Salary Range: €53K - €78K/yr
If applying from other European countries, contractor or EOR engagement is possible. Please still apply.
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Digital Marketing Account Manager. The Digital Marketing Account Manager will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving retention and growth. The ideal candidate will have a passion for customer success and digital marketing, excellent communication skills, and a strong understanding of marketing principles.
Responsibilities:
* Build lasting relationships with your accounts that sets us apart from the competitors.
* Execute a meaningful, prompt, accurate and reliable advisor role with your accounts with a clear demonstration of understanding digital advertising.
* Define clear success plans for your accounts with supporting engagement and communication plans.
* Monitor and report on account performance focused on ARR, Churn, Growth, and Renewal success.
* Become a trusted advisor by being an expert aligned to the customers success expectations.
* Farm growth opportunities and pass them through defined workflows.
* Keep client contacts current on the latest news, training, services, and product changes.
* Maintain thorough and consistent customer records via CRM software.
Qualifications:
* Native-level German and English skills required.
* 2 to 5+ years experience with Digital Marketing, paid media management, and/or Agency experience.
* 2+ years experience as a CSM or Account Manager focused on account management, development, and revenue responsibility.
* Prior experience defining and implementing success and engagement strategies for accounts.
* Strong communication and interpersonal skills and an ability to build professional relationships at all levels of the organization – internally and externally.
* Understand market trends and keep up to date with the latest developments, trends and technology impacting our function and industry.
* Developed problem solving and negotiation skills.
* Willing to get creative and be innovative to drive continued success.
* Ability to make formal and informal presentations to staff and clients.
* Commitment to learn, improve and be part of our great success story.
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