Our client in the Motor Industry is building a new, centralised Customer Hub and is looking for a passionate Customer Hub Agent to join the team from the ground up.
This is a fantastic opportunity to shape processes, influence customer experience, and grow your career in a supportive, evolving environment.
Apply directly or send your CV to: Role Overview Reporting to the Customer Hub Manager, you will be a key point of contact for internal and external customers, delivering exceptional, best-in-class service across multiple channels.
You'll play a vital role in ensuring every interaction is professional, efficient, and positive.
This role offers genuine career progression and the chance to contribute ideas that help continuously improve how customers are supported.
Key Responsibilities Manage customer enquiries across multiple channels and product offerings Understand customer needs and deliver timely, high-quality solutions Act as a customer advocate, proactively identifying opportunities to improve the customer journey Escalate complex issues or concerns appropriately to maintain service excellence Work collaboratively within a dynamic, fast-growing team Take ownership of queries from start to finish, liaising with dealerships and internal stakeholders Support daily team targets and service standards Build strong working relationships across customer service and support functions Skills