Our client in the Motor Industry is building a new, centralised Customer Hub and is looking for a passionate Customer Hub Agent to join the team from the ground up. This is a fantastic opportunity to shape processes, influence customer experience, and grow your career in a supportive, evolving environment.
Apply directly or send your CV to:
Role Overview
Reporting to the Customer Hub Manager, you will be a key point of contact for internal and external customers, delivering exceptional, best‑in‑class service across multiple channels. You'll play a vital role in ensuring every interaction is professional, efficient, and positive.
This role offers genuine career progression and the chance to contribute ideas that help continuously improve how customers are supported.
Key Responsibilities
1. Manage customer enquiries across multiple channels and product offerings
2. Understand customer needs and deliver timely, high‑quality solutions
3. Act as a customer advocate, proactively identifying opportunities to improve the customer journey
4. Escalate complex issues or concerns appropriately to maintain service excellence
5. Work collaboratively within a dynamic, fast‑growing team
6. Take ownership of queries from start to finish, liaising with dealerships and internal stakeholders
7. Support daily team targets and service standards
8. Build strong working relationships across customer service and support functions
Skills & Experience
You'll thrive in this role if you:
9. Are passionate about customer experience and service quality
10. Have previous customer service experience (contact centre experience is advantageous)
11. Communicate clearly and confidently, both verbally and in writing
12. Can manage multiple priorities with excellent time management skills
13. Are comfortable working in a changing and evolving environment
14. Have a strong attention to detail and a problem‑solving mindset
15. Enjoy learning, adapting, and identifying ways to add value
Critical Competencies
16. Customer & quality focused
17. Relationship building
18. Strong communicator
19. High attention to detail
20. Analytical and critical thinking skills
21. Resilient and adaptable
22. Willingness to learn new skills
23. Strong team player
Why Apply?
24. Join a newly formed, centralised team and make a real impact
25. Clear career progression opportunities
26. Supportive management and collaborative culture
27. Full‑time, stable role within a respected organisation
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