Manufacturing Site IT Technician
Team Horizon is seeking a Manufacturing Site IT Technician for a client in Sligo. This person will provide IT support for the Sligo manufacturing location as well as support to all European locations. As well as Local End User Support for all IT related manufacturing systems and interfaces, Conference Rooms, PC Hardware & Software, mobile devices, Printers, user accessibility, and related issues so the local and remote users are able to perform their assigned duties on a daily basis.
Why you should apply:
* You enjoy working on exciting projects and want to work with a global manufacturing site in Sligo.
* Our client has developed a stand‑out culture of innovation, inclusion and development, and consistently features as a great place to work.
* Competitive salary & benefits package.
What you will be doing:
* Work with the Service Desk to Order, Build, and configure new PCs including installation of software along with end user customizations. Deliver PC to end users with instructions and provide the appropriate orientation.
* Manage intake of incoming hardware requirements for on‑boarding end users in the European region.
* Manage, monitor, support all AV related equipment and services in the local conference/meeting rooms.
* Perform Move, add, and change on office phones and systems.
* Provide hardware and software support, in person or via the telephone, on a wide range of systems, including workstation hardware, specialized business applications and general productivity software found at the location.
* Provide answers and solutions to complex questions and problems concerning Windows desktop configuration, networking, printing, and standard desktop hardware and software.
* Monitor and update ITSM system for local tickets. This includes managing open tickets and updating end users appropriately on the status of their issue. Escalate tickets as necessary to management per approved guidelines.
* Address customer complaints and escalations and report them to your manager.
* Ensure you meet or exceed all SLAs.
* Provide white glove support for senior management executives and high‑profile customers to ensure their needs are handled expeditiously.
* Ensure obsolete equipment is properly disposed of in accordance with polices. Local, state, and federal government mandated requirements must be followed on all disposal activities.
* Lead and manage local projects, systems and procedures to meet departmental goals
* Provide local support to the Infrastructure and Operations team reacting to local operational status of servers, WAN circuits, routers, network hubs, and switches across the location.
What you need to apply:
* Undergraduate degree or equivalent combination of formal technical education relevant experience
* Minimum 3 years’ experience in a Desktop Support environment
* Minimum 3 years’ experience in a Helpdesk/Service Desk environment
* Minimum 3 years’ experience in networks, operating systems, storage platforms, and virtual servers. ? Strong customer service and client support skills
* Working experience with a customer service ticketing system, such as Service‑Now
* Ability to multitask and handle multiple priorities
* Ability to work independently, with minimal supervision
* Ability to work weekends, evenings, holidays, and on‑call
* Ability to interface with senior management
* Excellent written & verbal communication skills
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