At Onaware, we deliver innovative Identity Security and Compliance strategies through a combination of expert advice, industry-leading technology and agile software development practices.
We're very different from our competition. We don't just implement: we innovate.
We are currently looking for an Identity Security Support Engineer. Our Support Engineers are responsible for the day-to-day delivery of our Operations and Support services, ensuring that an efficient and effective service is provided to our clients. The ideal candidate will be results driven, a team player and have a focus on delivering quality.
This position is a remote-first, permanent position for those based in the following time zones:
Greenwich Mean Time, Central European Time, Eastern European Time.
The Support Engineer role plays a vital role in providing technical engineering support to our clients across a wide range of Identity Security projects and engagements. This role presents a significant opportunity to use and expand your experience in the following areas:
Key Responsibilities:
· Responsible for the day-to-day diagnosis and resolution of client support issues and queries, under the supervision of the Operations Lead
· Proactive monitoring and day-to-day maintenance of our client platforms and managed services along with our internal platforms
· Responsible for the tracking and reporting of support tickets and metrics to meet Client SLAs
· Liaise with the Operations Lead and/or Development Leads to feedback on issues identified on Client Engagements and to ensure timely resolution and communication for client
· Create technical and operational documentation to support and assist clients
· Partner with our engineers and QA teams to assist with resolution of complex cases
· Implementation of DevOps processes for the organisation and identifying and implementing operational process improvements
· Compile training documentation where appropriate for clients
Requirements :
· A Degree in a Computer Science / equivalent IT Degree or H. Dip in Computer Science
· Minimum 2 years experience in IT or a Technical Support role
· DevOps experience
· Excellent analytical and problem-solving skills
· Strong Interpersonal and customer care skills
· Excellent communication, team-working skills and attention to detail
You might also have:
· Professional work experience as part of a software company or systems integration/implementation company
· Experience with Databases (Oracle, Sybase, MSSQL, MySQL etc.)
· Experience with the following programming languages: J2EE, JSP/Servlets and SQL
· Experience with the following technologies: XML, SPML, SOAP, HTML, Web and Application Servers
· Experience in installing and configuring software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
· Experience with Identity Management Provisioning systems (Sun, Oracle, IBM, CA etc.)
· Experience working with Agile Development processes
Things that would really get us excited:
· The drive to deliver the best possible outcomes for customers
· A genuine interest in cybersecurity – specifically the challenges of Identity and Privacy Management
This is an exciting opportunity to become part of a growing company working with diverse clients across many industry sectors. If you enjoy solving technical challenges and want to progress your career whilst delivering real customer value, we can offer a variety of interesting projects on the cutting edge of identity and privacy management.