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Investigation Specialist with Mandarin and English (6 month contact), KYC, irl
Client:
Amazon Ireland Support Services Limited - A94
Location:
irl, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
566329153158
Job Views:
4
Posted:
21.06.2025
Expiry Date:
05.08.2025
Job Description:
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.
We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.
The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.
Key job responsibilities
* Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
* Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. Follow established escalation paths when procedures are not available.
* Participate in other special projects/assignments and partner with appropriate business teams as necessary.
* Consistently achieve/exceed weekly productivity and quality standards.
About the team
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, striving to ensure transparency for legitimate customers. They design and build software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.
BASIC QUALIFICATIONS
* Proficiency in both English and Mandarin Chinese with an ability to compose grammatically correct, concise, and accurate written responses.
* Experience working with Microsoft Office including Outlook, Word, and Excel.
PREFERRED QUALIFICATIONS
* Previous work experience in a customer service/retail environment.
* Knowledge of or experience in a fraud/risk management environment.
* Experience in insurance, finance, data analysis, research, translation, or training.
* Strong organizational skills, ability to effectively manage time, and prioritize multiple tasks.
* Self-disciplined, diligent, proactive, and detail-oriented.
* Excellent problem-solving skills.
* Excellent interpersonal skills, with the ability to communicate complex issues clearly to internal and external customers.
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