EPower supply easy-to-use, reliable electric vehicle charging solutions across the island of Ireland. Our goal is to ensure that no electric vehicle driver is left without power, allowing you to hit the road fully charged.
Overview of Role
Providing mainly on-site service, you will be responsible for commissioning, service, and repair of EV charging equipment such AC Chargers, DC Chargers, related network equipment and energy management systems. You will drive exemplary service success that improves customer satisfaction, maximizes customer retention,
Main Responsibilities
* Take ownership and responsibility for the delivery of the agreed goals and targets
* Perform inhouse and on-site commissioning, diagnosis, repairs, and maintenance
* Diagnose errors and technical problems and determine appropriate solutions
* Produce timely and detailed service reports
* Document processes and follow company standard procedures and protocols
* Collaborate with the technical team and share information across the organization
* Evaluate customer requirements and make appropriate recommendations
* Act as an escalation point for customer service support calls and tickets
* Manage EV maintenance including raising work orders and monitoring job completion
* Ad Hoc field visit for troubleshooting and/or debugging
* Perform pre-commissioning duties and commissioning checks before our chargers go live
Skills & Experience
* As technicians will be working with single and 3 phase equipment - electrical competence is essential
* 3rd Level Qualification (Level 7 desirable ) in Technical or Engineering field
* Ability to troubleshoot, test, repair, and service technical equipment
* Ability to interpret and understand technical O&M manuals and electrical schematics
* Familiarity with mobile tools and apps
* Field service experience
* Ability to resolve customer complaints efficiently and effectively
* Excellent communication skills
* Self-learning capabilities
* Ability to work in a team and as an individual contributor
* Ability to resolve customer problems and get results under pressure
* An excellent eye for detail to allow you to dive deeper when required
* A passion for green energy and the electrification of transport
Job Types: Full-time, Permanent
Pay: €35,000.00-€45,000.00 per year
Benefits:
* Additional leave
* Company car
* Company events
* Sick pay
Language:
* English (required)
Licence/Certification:
* Full EU Driving Licence (required)
Work Location: On the road