Delivery Manager
Job Description
We are seeking a highly skilled delivery manager to oversee and manage a team responsible for installation, maintenance, and repair of traffic management systems.
Key Responsibilities
* Oversee and manage the team responsible for installation, maintenance, and repair of traffic management systems, including AMG fibre transmission circuits.
* Coordinate day-to-day activities of service technicians to ensure timely and efficient service delivery, troubleshooting, and response to traffic system malfunctions.
* Ensure all services provided by the technician team adhere to industry standards, health and safety regulations, and client specifications in an urban environment.
* Track and assess the performance of service technicians, ensuring that KPIs for service completion times, quality, and safety standards are consistently met.
* Act as the main point of contact for clients regarding technical services, ensuring that client needs are met, and issues are resolved quickly and professionally.
Requirements
* Knowledge of health and safety regulations, particularly those relevant to working in urban traffic environments.
* Strong leadership skills with the ability to manage and motivate a team of service technicians in a fast-paced, high-pressure environment.
* Experience of Installation & Termination of Fibre Optic Cables.
* Excellent troubleshooting skills, particularly in the repair and maintenance of complex traffic systems and equipment.
* Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, technicians, and other stakeholders.
What We Offer
* Fully Expensed Company Vehicle.
* Company Mobile phone.
* Birthday off.
* PPE provided.
* 35 days holiday rising to 38 days with bank holidays included, plus the option to buy an agreed number of days.
* Sick Pay after qualifying period.
* Work Schemes / Wrkit- employee discounts portal.
* Employee Assistance Programme.
* Life assurance up to 4x salary.
This is an exciting opportunity to work with us. If you have the skills and experience required, we encourage you to apply today.