Job Title: IT Infrastructure Support Specialist.
Job Summary: We are seeking a highly skilled IT Infrastructure Support Specialist to join our team. As an IT Infrastructure Support Specialist, you will be responsible for providing second level support to end-users, ensuring professional execution of IT service requests, and participating in changes and projects that require technical expertise on site.
Key Responsibilities:
• Provide second level support to end-users (clients) for PC hardware and standard software related incidents.
• Ensure professional execution and follow-up on IT service requests in accordance with the service level agreement.
• Participate in changes and projects that require technical expertise on site, working with remote IT specialists/project managers as one team.
• Ensure smooth and secure functioning of existing IT infrastructure systems by performing operational and system management tasks under supervision.
Requirements:
• At least 3-5 years of proven experience and responsibility in a similar IT environment equipped with advanced technologies.
• Expertise level of knowledge in all computer functions and operating systems, including Apple devices.
• Good back-office understanding: servers, WLAN/LAN network, IP principles.
• Collaboration tools: SharePoint, Blue Jeans networks, video conferencing systems.
Personality Outline:
• Strong willingness to expand their IT expertise and IT Service Management skills.
• Excellent interpersonal communication skills to communicate and manage expectations with employees at all levels.
• Ability to work effectively under pressure and adapt to changing situations.
• Flexibility and availability to perform some activities outside normal business hours on an ad-hoc basis.