ICT Services is a leading IT field services, roll-out, and support services group.
The 100-strong team provides an all-Ireland service, operating from nine offices and parts hubs, and partners with the largest and most innovative developers and IT manufacturers in the world.
Headquartered in Dublin with a subsidiary in Northern Ireland, ICT Services is a truly Island of Ireland resource.
The group delivers best-in-class IT solutions to customers, including some of the biggest names in business across key industry sectors throughout Ireland. Supported by a network of engineers and an expert back-office team, with meticulous attention to detail, the service is first-class. We provide rapid response and round-the-clock dependability.
This is a cutting-edge organization that continually evolves to provide leading business-enhancing solutions. We are an ideal place for innovative and energetic individuals seeking growth. You will have opportunities to develop your career technically and commercially, working across various sectors as a valued part of a dynamic team.
Role:
ICT Services is seeking a Desktop Support Engineer to work onsite at a customer site in Clonmel. This is a full-time position.
Requirements:
* 3-4 years’ experience in IT Infrastructure field support, troubleshooting hardware, software, and OS issues, ensuring compliance with warranty and security requirements.
* Hands-on experience with desktops, printers, laptops, peripherals, and desktop applications.
* Basic knowledge of LAN/WAN setups and concepts; ability to perform instruction-based activities at sites.
* Ability to lift/move equipment weighing up to 50 lbs.
* Support for PCs, including basic Windows OS administration, hardware repairs, and peripherals.
* Experience with anti-spyware and anti-virus software.
* Knowledge of TCP/IP, DNS, DHCP, VPN, RDP.
* Support for peripherals and networking hardware, including monitors, keyboards, mice, printers, routers, switches, firewalls, etc.
* Strong troubleshooting skills using deductive reasoning.
* Good communication skills, both written and oral.
* Ability to meet deadlines and complete tasks on time.
* Preferably an associate degree in Electronics and CompTIA A+ Certification.
* Experience with ticketing tools like ServiceNow or Remedy.
* Basic troubleshooting of mobile device management systems and VDI solutions.
* Support for Apple devices and apps.
* Ability to interact effectively with customers at various levels.
* Self-driven and results-oriented.
Responsibilities:
* Troubleshoot PC-related problems via phone, remote tools, or onsite support.
* Build, configure, and troubleshoot PCs and laptops.
* Coordinate warranty repairs with hardware vendors.
* Deploy and install workstation hardware/software as needed.
* Manage asset recovery and maintenance of workstations and spare parts.
* Resolve incidents and requests within SLAs in a pressured environment.
* Keep tickets updated daily.
* Support meeting rooms and video conferencing setups.
* Support printers, scanners, and peripherals.
* Support mobile devices, including iPads and iPhones.
* Support Apple Mac devices.
* Assist with user data backup and restoration.
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