Operational Excellence Leader
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This role is designed for a seasoned professional with a strong background in operational management, process optimization, and team leadership. The ideal candidate will have a proven track record of driving execution, managing cross-functional teams, and ensuring high-quality service delivery.
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* Lead and coordinate operational execution across processes, ensuring timely and accurate delivery.
* Drive continuous improvement initiatives, including automation and simplification of workflows.
* Manage and develop a high-performing team, fostering a culture of accountability and growth.
* Build and maintain strong relationships with clients through effective communication and relationship management.
* Act as the primary interface between operations and key stakeholders.
* Oversee service delivery from external vendors, including performance tracking and issue resolution.
* Ensure adherence to internal procedures and contribute to the evolution of the Operating Model.
* Support strategic projects and transformation initiatives.
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* Proven experience in operations or process management.
* Strong leadership and people management skills.
* Excellent communication and stakeholder management abilities.
* Experience in handling challenging clients through expertise, communication, and relationship management.
* Driving a strong risk and control environment.
* Familiarity with tax operations or financial reporting is a plus.
* Fluent in English and German.
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We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. Our benefits package includes medical care, insurance, savings plans, and other perks that support your well-being and success.
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We believe that diversity and inclusion are essential to creating a workplace where everyone can thrive. We value different perspectives, backgrounds, and experiences and strive to create an inclusive environment that supports our employees' personal and professional growth.
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We are a leading provider of investment services, data analytics, and asset intelligence solutions. Our mission is to help our clients safeguard and steward their investments and make informed decisions about their finances.