Key Responsibilities
We are seeking a skilled Operational Excellence Director to lead our organisation in delivering exceptional service. The successful candidate will oversee a diverse portfolio of critical functions, ensuring seamless coordination and operational excellence.
As a senior leader, you will be responsible for managing a team of service managers, engineers, call centre staff, and warehouse personnel. Your focus will be on enhancing service delivery, driving customer satisfaction, and implementing efficient inventory and product delivery strategies.
The ideal candidate will have a proven track record of leading complex project installations, coordinating resources, and managing timelines. You will also be responsible for shaping and managing operational budgets, monitoring key performance indicators, and implementing cost-effective strategies.
This is a challenging role that requires a strategic, hands-on leader who can inspire cross-functional teams, mentor managers, and build a high-performance culture rooted in agility, responsibility, and continuous improvement.