Job Title: Customer Operations Coordinator
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About the Role:
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We are looking for a highly organised, motivated and proactive individual to join our team as a customer operations specialist. The role requires maintaining a clear focus on agreed goals to achieve expected results.
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Key Responsibilities:
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* Maintain a clear focus on agreed goals to achieve expected results.
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* Self-starter with the ability to work on your own initiative with a strong attention to detail.
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* Excellent interpersonal and communication skills (written and verbal) and confidence to interact with all levels of management on a regular basis. Understand the need to provide the highest quality customer service, deliver to customer expectations and act with total integrity.
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* Strong time management skills with the ability to prioritise tasks.
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Requirements:
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To succeed in this role you will need:
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* Communication & influencing – Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment.
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* Results focus – Goes beyond focusing on agreed goals to create new and stretching challenges and learn from mistakes.
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* Teamwork & collaboration – Shares in successes and disappointments, plays any part in the team, moving from task to task with no difficulty.
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* Customer relationship management – Takes personal responsibility for delivering a level of service that often exceeds customer expectations.
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* Problem-solving & decision-making – Appropriately analysing issues, drawing on expert advice, consulting and collaborating, making decisions.
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What You'll Get in Return:
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Flexible working options available.