In Store
Store
Liffey Valley
Location
Dublin 22, Dublin
Contract type
Permanent
Position type
Full Time
How We Hire
Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
Purpose
* Delivery of the retail plan across all areas of the store including commercial, operations, people, visual and customer
* Drive improved KPI performance and deliver operational efficiency
* Setting the strategic direction for the store aligned to the retail priorities
* Ensuring the teams within the store are clear on their part to play and holding all line managers to account
* Take full accountability for all line management and associated people activity of managers within the store
* Support the store to trade safely and legally, protecting customers, colleagues and the M&S brand
* Accountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
* Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store
* Deliver and embed the business transformation plan and change initiatives through the store team
* Create the right culture, role modelling new digital ways of working and leadership behaviours
* Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play
* Ensuring the leadership within the store are building the digital capability of their teams to sell through all channels
* Building a diverse and talented team which supports the growth of the wider Region and business
* Represents the store voice and takes ownership for action to deliver improvement across the store
* Uses data and insight to enhance the customer experience, to improve the operation, and drive results
* Support the delivery of Plan A
* Regularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required
* Ensuring all line management and people activities are delivered in accordance with company process and policy
* Ensure there is an active listening strategy in place across the store, so that the colleague voice is heard
* Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store
* Maintain a safe and legal store environment
* Accountable leader for all elements of VM delivery across all launches, events and campaigns
Key Leadership Capabilities
* Successfully embeds change for lasting commercial impact and results
* Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
* Holds themselves and their teams accountable for delivering objectives and business targets
* Proactively seeks input from customers and colleagues to uncover new business opportunities
* Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes
* Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
* Uses customer feedback and market trends to guide teams work
* Helps teams understand information and business messages by actively seeking out opinions and asking questions
* Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
* Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Technical Skills/ Experience
* Proven ability to lead a high performing management team to deliver excellent customer service and KPI's across the store
* Has a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systems
* Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profit
* Current working knowledge of all VM principles
* Good level of digital capability and a comprehensive understanding of systems and ability to exploit them
* Strong knowledge of the legal requirements and accountabilities across the store
* Knowledge of our people policies and of driving and managing performance within a team
* The ability to have difficult conversations with effective resolutions with both colleagues and line managers
* Great communicator and active listener who will inspire, share their knowledge and best practices with others
* Proven ability to plan and review across weekly, monthly and quarterly timeframes
* Proven ability to consistently deliver under pressure demonstrating high levels of resilience
* Ability to build and maintain relationships with key stakeholders across all levels of the business
* Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Wider Store Managers
* Regional Leadership
* Support Centre
LI-MM1
Our Support
Mentorship
It's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.
Flexible working
We're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.
Benefits
Wellbeing hub
Get access to resources to support your wellbeing, including a free virtual GP service.
Colleague Networks
We want you to feel supported, no matter what.
Family & Carers Network
A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.
Gender Equality Network
Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.
LGBTQ+ Network
Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.
Cancer Network
Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.
Menopause Network
Initiating and encouraging open conversations about menopause by offering support and sharing experiences.
Forces Community Network
Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.
Health and Wellbeing Network
Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.
Culture and Heritage Network
Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.
How to Apply
Here's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.
Send us your application
Fill in our short application form and hit submit.
Online assessment
We'll invite you to take part in an online assessment. This could be before or after your interview.
In-person assessment centre
We'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.
Decision
After we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.