This role is in the accommodation department of a growing English Language school with year-round adult and young learner centres in Athlone and Dublin as well as summer centres in Athlone, Dublin, Galway and Tonbridge (UK). You will be coordinating a team of Accommodation Officers as well as actively placing young learners year-olds) and adults (18+) with appropriate host families or residential accommodation.
Non-Exhaustive Duties
* Coordinate the Accommodation department across all centres
* Lead, support, and prioritise the work of Accommodation Officers
* Oversee recruitment, vetting (including Garda vetting), and suitability of host families
* Ensure child protection and safeguarding procedures are followed at all times
* Ensure timely and accurate placement of students and groups
* Manage and resolve accommodation-related complaints and welfare issues
* Act as the escalation point for group leaders, agents, and internal teams
* Maintain accurate records and feedback logs across systems
* Book B&Bs, guesthouses, and short-term accommodation as required
* Track placements, arrivals, departures, and changes
* Act as first-line contact for routine host family and group leader queries
* Issue accommodation documentation on time
* Maintain accurate records on internal systems and shared drives
* Flag risks, shortages, or issues early and clearly
* Liaise closely with the YL Programme Manager, Centre Managers, Sales, and Operations
* Oversee accommodation budgets and supplier contracts
Requirements
* Experience: Minimum 1-year experience in a similar position.
* Skills: Strong technical skills (experience with Google Suite or similar), organised, people management skills
* Location: Must reliably commute to or plan to be based near location before the start date.
* Eligibility: Must be eligible to work in Ireland (EU citizenship or valid work/residency permit).
Job Types: Full-time, Permanent
Pay: €32,757.00-€33,277.00 per year
Benefits:
* Bike to work scheme
* Employee assistance program
* Sick pay
* Work from home
Ability to commute/relocate:
* Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
* Management: 1 year (preferred)
* Language school industry: 1 year (required)
Work authorisation:
* Ireland (required)
Work Location: In person