The Mercantile Group is one of Ireland's leading hospitality and entertainment groups with over seven unique venues based in Dublin City Centre, including Café en Seine, Opium, Pichet, NoLita, Whelan's and The George and soon to include The Mercantile Hotel. We are committed to bringing a first-rate experience to our customers with the food we serve, the service we provide, the drinks we create and the events we host, making each visit to any of our venues truly memorable.
Role
This is an exciting opportunity for an individual with the ability to be professional and communicate courteously and effectively with customers in an enthusiastic and friendly manner. Based in head office and reporting to the Sales Manager, this position will be responsible for managing incoming reservations and targeting customers for new sales opportunities.
Responsibilities
* First point of contact for all telephone and email enquiries.
* Responsible for incoming bookings for designated group venues.
* Be fully conversant on all aspects of the venues offerings and services.
* Collaborate with the sales and marketing team.
* Ensure that all standards and procedures comply with the Finance Department requirements.
* Provide Personal Assistance to Senior Management on an ad hoc basis.
* Work with tools like Salesforce to track your sales process and manage your booking and client relationships
* Report to your manager on a weekly basis on your own tasks and productivity, challenges, issues etc
* Other ad hoc tasks relating to reservations and sales.
Requirements
* Excellent command of spoken and written English
* Friendly, flexible individual with a can-do attitude
* Strong administration and organisational skills
* Previous reservations management will be a distinct advantage
* Experience using Salesforce or a similar sales platform would be a distinct advantage
* Ability to work well on your own and as part of a team
Benefits
* €99 FLYEfit Roaming gym membership.
* The opportunity to work within one of Ireland's top hospitality groups.
* A chance to build a career in a growing company that invests in its employees development.
* Staff discount card for use within the venues of the Mercantile Group.
Salary
DOE
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