Leading a team of facilities managers, you will be responsible for overseeing multiple client portfolios and ensuring the highest level of service delivery. This role involves managing subcontractor performance, handling high-level client communications, and driving operational efficiency across both scheduled and ad-hoc works.
Key Responsibilities:
* Take ownership of a portfolio of Planned Preventive Maintenance (PPM) contracts, ensuring all service level agreements and compliance requirements are met.
* Plan, schedule, and oversee the delivery of PPM works with subcontractors and in-house teams.
* Act as the main point of contact for key clients, building strong, professional relationships and proactively addressing issues or queries.
* Manage and delegate incoming ad-hoc and reactive work requests, ensuring timely allocation, follow-up, and completion.
* Monitor subcontractor performance, including KPI tracking, quality assurance, and H&S compliance.
* Support operational planning, reporting, and forecasting with the management team.
* Lead process improvements to streamline scheduling, communication, and reporting workflows.
* Maintain accurate job records, reports, and documentation for audit and client reporting purposes.
* Assist in onboarding new contracts and mobilising services for new clients or sites.
Key Requirements:
* Minimum 3–5 years' experience in facilities management, maintenance coordination, or service delivery role.
* Proven track record of managing multiple contracts and client relationships.
* Strong leadership and decision-making skills with the ability to delegate and prioritise effectively.
* Excellent written and verbal communication skills with a professional, client-focused approach.
* High level of organisational and time management skills, with the ability to handle competing deadlines.
* Experience with CAFM systems and Microsoft Office (especially Excel and Outlook) is essential.
* Knowledge of statutory compliance in building maintenance and PPM scheduling is a strong advantage.
* A full, clean driver's licence is preferred.
What's On Offer:
1. A senior position within a growing and dynamic company with a strong reputation in the industry.
2. Competitive salary and performance-related incentives.
3. Opportunity to shape operational processes and contribute to strategic decisions.
4. Ongoing support and development, with opportunities for career progression.
5. A collaborative, forward-thinking work environment.
6. Employer Pension Contributions after 1 Year