Job Opportunity
We are seeking a dedicated representative to join our team in Dublin. In this role, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and day-to-day branch operations.
You will develop your skills through participation in our Collaborative Customer Conversations program and ensure that you meet the needs of our customers through promotion of our Omni-Channel approach.
Key Responsibilities:
* Support in the day-to-day operation of customer service within the branch
* Provide an excellent level of customer service and advise our customers throughout their product/financial needs journey
* Take ownership and deal with customer queries in an effective, professional, and compliant manner
* Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system
* Assist with sales campaigns including post-sales fulfilment, administration, and follow-up tasks
Requirements:
* QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years
* Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
* Significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment