Diacom Computer Telephony Limited provided pay rangeThis range is provided by Diacom Computer Telephony Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeAbout USDiacom Computer Telephony (Diacom) is a communication service company, which specialises in helping our customers deploy innovative, technically advanced solutions in Voice, Data, SAN/Storage and Cyber Security. These high-performance solutions offer excellent price/ performance ratios delivering exceptional customer value and thus providing our customers with a competitive advantage within the marketplace. Diacom is an indigenous Irish company that has been in business and profitable for over 25 years.Who we are looking forDiacom is looking for a technically talented 1st line Windows Build Engineer with a focus on communication and customer serviceAbout the RoleProvide technical support by researching and answering questions, troubleshooting any problems, and maintaining IT estatesIdentifying problems, researching answers, and guiding clients through corrective steps in a timely fashionImprove client documentation and future technical issue resolution by writing and maintaining documentationParticipate in development of training programs by identifying learning issues and recommending instructional language to the clients, as appropriateImprove system performance by identifying problems and recommending changes as they arise.Update job knowledge by participating in educational opportunities both independently and as requested by the company, and maintaining personal networks.Manage internal projects in a timely and efficient manner when requested or required by the companyAbout youMinimum of 2 years’ experience working in a similar area3rd Level Diploma / Degree would be beneficial, not essentialWorking knowledge of Microsoft productivity suitesWorking knowledge of Active Directory and Exchange structures and administrationWorking knowledge of networking principals and VPNWorking knowledge of file servers and print serversHands on experience working with hardware troubleshooting and repairsWhy Work with usCompany eventsCompany pensionFantastic learning and development opportunities including further education/certificationsSeniority levelEntry levelEmployment typeContractJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Diacom Computer Telephony Limited by 2xGet notified about new Technical Support Specialist jobs in Dublin 12, County Dublin, Ireland.
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