MAIN PURPOSE OF THE JOB:
To support the Outlets Manager, in ensuring the smooth operations of the River Bar & Restaurant & Banqueting Bars, together with managing the Food & Beverage team effectively. To promote and ensure the highest levels of Customer Care and attention to detail.
Operations & Guest Experience
Supervise daily operations of the River Bar & Restaurant outlets, ensuring service excellence and consistency.
Monitor guest satisfaction and handle complaints efficiently, turning challenges into opportunities for positive guest experiences.
Ensure outlets are well-presented, clean, and compliant with health, safety, and hygiene regulations.
Support menu planning, promotions, and special events in collaboration with the culinary and marketing teams.
Oversee banqueting bars in preparation for events in advance and also at time of event.
Team Leadership & Development
Assist in training, coaching, and developing food & beverage staff to deliver high standards of hospitality.
Lead pre-shift briefings and ensure team members are knowledgeable about menus, promotions, and hotel services.
Support scheduling, labor management, and allocation of staff to ensure optimal service coverage.
Promote teamwork, motivation, and a positive work culture within the department.
Financial & Administrative
Assist in monitoring budgets, revenue targets, and cost controls for outlets.
Support inventory management, ordering, and stock control in line with business needs.
Prepare shift reports, assist with payroll inputs, and ensure proper documentation of outlet operations.
Contribute to maximizing upselling and cross-selling opportunities to drive revenue.
Standards & Compliance
Ensure compliance with hotel brand standards, health and safety regulations, and licensing laws.
Regularly inspect outlets and back-of-house areas for cleanliness, functionality, and compliance.
Assist in implementing and maintaining standard operating procedures (SOPs).
Job Types: Full-time, Permanent
Benefits:
* Additional leave
* Bike to work scheme
* Employee assistance program
* Employee discount
* Food allowance
* On-site parking
* Wellness program
Work Location: In person