Responsibilities
1. Prepare and promptly submit accurate export and import customs entries, in line with Irish Customs regulations, company procedures, and client SOP.
2. Coordinate the process of customs clearance documentation for the customer base.
3. Conduct thorough due diligence checks and follow escalation processes where needed.
4. Collaborate with the operational team to ensure the availability of accurate information.
5. Deal with the customs authority on a daily basis.
6. Work on assigned key account customers to ensure their needs are met and deliver best-in-class customer service.
7. Ensure Duty/VAT is processed correctly and collected as required.
8. Follow up and resolve any queries or refunds immediately.
9. Resolve queries, issues, and delays effectively, and propose solutions to improve clients’ experience.
10. Maintain data quality on our Supply Chain Visibility platform to ensure accurate information is presented to customers.
11. Stay updated on the latest Customs Regulations updates and changes.
Skills and Experience
1. Minimum 2 years’ experience in completing customs entries in a freight forwarding environment.
2. Experience with customs software such as Thyme IT.
3. Experience with DAFM requirements is an advantage.
4. Excellent knowledge of Irish customs procedures and systems.
5. Quick and accurate data entry skills.
6. Strong organisational skills and effective communication with stakeholders.
7. Ability to work in a fast-paced environment and meet deadlines.
8. Excellent MS Word and Excel skills.
Package
1. A competitive remuneration package.
2. Hybrid working for a good work/life balance.
3. Award-winning staff development program with career growth opportunities.
4. Innovative and agile work environment valuing opinions and ideas.
5. Work within a diverse, sociable, dynamic team with clear strategies.
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